Sacred Soul’s Limited Lifetime Warranty
Limited Lifetime Warranty: Sacred Soul offers a Limited Lifetime warranty on all its electric water ionizers to the original consumer purchaser under the following terms and conditions:
a) For the first 5 years from the date of original purchase, we warrant the unit to be free from defects in materials and workmanship under normal operation and use and will repair or replace any defective part(s) or, at our discretion, replace the entire unit free of charge.
b) After the first 5 years, we continue to stand behind your purchase for as long as you own it. Should the unit need to be repaired, we will provide the replacement part at no charge to you. You will be responsible only for the cost of labor to replace the part. Should the estimated cost to repair the unit exceed 20 percent of the unit’s suggested retail price, we will provide the customer with an entirely new unit for 20 percent of the same suggested retail price.
Whether in the first 5 years or subsequently, upon discovery of a product defect, you should immediately notify Sacred Soul via telephone, email or fax to obtain product return and shipping instructions. You should ship or deliver the product to the designated service location, accompanied by your name, address and telephone number, proof of purchase date and a description of the defect.
The customer is responsible for the cost of shipping the unit to the service facility. However, following repair or replacement, Sacred Soul Water Ionizers will cover the cost of shipping the unit back to the consumer within the continental United States. Customers outside the continental United States must also cover the cost of return shipping following repair or replacement.
The warranty does NOT include unusual wear, damage resulting from accident or unreasonable use and also does not include replacement filters nor other disposable parts and supplies.
Returned merchandise must include all original components, literature, warranties and packaging in the same sale-able condition in which it was received. Refunds for returns will cover product amount and any sales taxes charged. Refunds will not be made for any shipping and handling charges. Merchandise that has been damaged, cosmetically or otherwise, by the purchaser and/or as a result of misuse will NOT be accepted for refund.
