WEBSITE DISCLAIMER: This website contains general information about diet, health and nutrition. The information is not advice, and should not be treated as such. The general information on this website is provided “as is” without any representations or warranties, express or implied. SACRED SOUL makes no representations or warranties in relation to the health information on this website. You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information in Company materials or provided by any Company representative, none of which information is intended to be a substitute for medical diagnosis, advice or treatment. If you are considering making any changes to your lifestyle, diet or nutrition, you should consult with your doctor or other health care provider.

Neither the Company nor its representatives is providing any medical advice, and none should be inferred, from any ideas, suggestions, testimonials or other information set forth on this website or in other Company materials or provided over the phone or in email correspondence. This website may contain links to third-party websites. The Company provides these links as a convenience only and does not endorse any of these sites. The Company is not responsible for the content of, and does not make any representations regarding the materials on, such linked third-party websites. If you decide to access or rely on information at linked third-party website, you do so at your own risk.

SHIPPING: We ship all items usually within 1 business day of an order placement. If there is a general delay happening on our end it will be clearly stated on our website. We ship through USPS, and packages can be tracked through their website.

Orders over $300 will automatically be shipped via priority mail with a signature requirement, unless otherwise specified. Orders under $300 will be shipped via first class, with no signature required. Overnight shipping is not an option on the web site, but we can accommodate for this over the phone if need be. We can add or remove a signature requirement to packages upon request.

LOST PACKAGES: If a package gets lost in transit (very rare, though it does happen) we will absolutely re-ship the order. If the tracking information however says the package was ‘delivered,’ then this means USPS successfully delivered the package to the given address and our job has been effectively accomplished. If it says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended customer. This scenario happens fairly often. Wind storms can also cause the package to roll over into a bush or off a front porch. USPS will not mark an order as delivered if it hasn’t been, so please look carefully.

PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the order was placed online by a customer, than the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has returned to us. So please, when ordering, make sure your shipping address is 100% accurate, as making any mistake could significantly delay the delivery.

When placing an order over the phone, we will read back your shipping address (and other ordering information) and double check that it is 100% correct every time.

RETURNS: We accept returns and offer a full refund on unopened items, so long as the order meets two conditions.

1. Only a client’s first order is eligible for returns
2. If returning CBD oil, only 1 ounce (250mg CBD) bottles and less are eligible for returns.

For example, if an 8 oz is purchased, or if it’s a person’s 3rd order, the items won’t be eligible for a return, as our hemp derived CBD oil is a perishable food that can’t be resold.

All returned items must be returned here within 14 days, and the customer will receive a 100% refund for all unused portions. For example, if a bottle or bag is 25% gone, a 75% refund will be given. If it is unopened or unused at all, a 100% refund will be given. Customers are responsible for the shipping cost of sending the items back to our store.

PRIVACY POLICY: Sacred Soul’s privacy policy addresses how the ‘Personally identifiable information’ (PII) of users of this website is being used online. PII, as used in in this policy, means generally information that can be used, alone or with other information, to identify, contact or locate an individual, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PIP.

Sacred Soul collects the following information concerning users of this website:

Name

Email address

Mailing address

Phone number

Credit card information

Information is collected from you when you:

Register

Fill out a form

Place an order

The information collected from you is used in the following ways:

To personalize your experience

To improve the website

To improve customer service

To administer contests, promotions, or a survey or other site feature

To process transactions

To communicate periodically via email

How do we protect visitor information?

We use vulnerability scanning and/or scanning to PCI standards.

We implement security measures when a user:

places an order.

enters, submits, or accesses their information.

We use a payment gateway provider.

Sacred Soul does not use “cookies” (tracking devices placed on your computer).

We honor “do not track” signals, and do not use advertising when a Do Not Track (DNT) browser mechanism is in place.

We do not allow third party behavioral tracking

We do not sell, trade, or otherwise transfer Personally Identifiable Information.

We do not include or offer third party products or services on our website.

We have not enabled Google Adwords on our site (but reserve the right to do so in the future).

Pursuant to the California Online Privacy Protection Act, Sacred Soul agrees that users can visit our site anonymously.

Any privacy policy changes will be posted on our Privacy Policy Page.

Users are able to change their personal information:

By emailing us

By calling us

By logging in to their account

In accordance with the Children Online Privacy Protection Act, Sacred Soul does not specifically market to children under thirteen.

In an effort to comply with the Fair Information Practices Act, Sacred Soul will take the following responsive action, should a data breach occur:

We will notify the users via email

Within 1 business day

We will notify the users via in site notification

Within 1 business day

We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors

CAN SPAM Act

We collect your email address:

To send information, respond to inquiries, and/or other requests or questions.

To process orders and to send information and updates pertaining to orders

We may also send you additional information related to your product and/or service.

To market to our mailing list or continue to send emails to your clients after the original transaction has occured

To be accordance with CANSPAM we agree to the following:

We will NOT use false, or misleading subjects or email addresses

We will identify the message as an advertisement in some reasonable way

We will include the physical address of our business or site headquarters

We will monitor third party email marketing services for compliance, if one is used.

We will honor opt-out/unsubscribe requests quickly

We will give an ‘opt-out’ or ‘unsubscribe’ option

If at any time you would like to unsubscribe from receiving future emails, you can

Email us at info@sacred-soul.com and we will promptly remove you from all correspondence